A major retail brand needed to unify its customer support experience across digital and physical channels. We developed AI-powered conversational AI that streamlined inquiries, reduced wait times, and delivered a seamless, personalized customer journey across the organization's existing tech stack.
Customers experienced fragmented support across multiple touchpoints, including phone, email, and in-store leading to inconsistent responses, long wait times, and rising operational costs.
Solution
Understands context in multiple languages.
Continuously learns from customer interactions.
Integrates with CRM and other platforms for a 360° view.
Provides fast, AI-driven insights across all channels.
Results
85% automation of support queries
Response Time Cut From 8 Minutes To 30 Seconds