A regional healthcare organization needed stronger governance, clearer roles, and faster decisions to improve service delivery and patient experience. We built a governance model to drive alignment and accountability.
Overlapping roles and unclear responsibilities created bottlenecks in leadership and operations, affecting clinical quality and efficiency.
Solution
Redefined roles and executive-level change workflows.
Created KPIs to incentivize the new culture's impact.
Results
45% reduction in
decision-making time
Standardized governance
across departments for lasting
alignment
28% increase in employee
engagement